Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Request a quote or schedule a service
• Create a member portal account
• Make a payment
• Contact us by phone, email, or web form

This may include your name, email address, phone number, service address, property details, and payment information (processed securely through Stripe — we do not store full card numbers).

2. How We Use Your Information

We use the information we collect to:

• Schedule and perform cleaning services at your property
• Process payments and send receipts
• Communicate service reminders, updates, and confirmations
• Manage your membership account and compliance status
• Improve our services and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — such as Stripe (payment processing) and our email delivery provider — who assist us in operating our business and are bound by confidentiality obligations
• Our technicians — who receive only the property details necessary to perform your service (address, access instructions, gate codes)
• Law enforcement or regulators — when required by law or to protect the rights and safety of our customers and staff

4. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS/TLS), secure password hashing, and access controls limiting who can view your data. Payment card data is handled exclusively by Stripe and is never stored on our servers.

5. Cookies

Our website uses essential cookies to maintain your login session and remember your preferences. We do not use third-party advertising or tracking cookies. You can disable cookies in your browser settings, but this may affect your ability to log in to the member portal.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time

To exercise these rights, contact us at [email protected] or call (862) 266-3886.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, please contact us: