FAQ — Frequently Asked Questions | Demigod Professional Cleaning Services

Question 1

Do you clean both interior and exterior windows?

Accepted Answer

Yes. We offer full interior and exterior window cleaning on every residential job. For commercial properties, we can customize the scope — exterior-only, interior-only, or both — depending on your building's needs and access requirements.

Question 2

How often should I have my windows professionally cleaned?

Accepted Answer

For most homes in Arizona, we recommend every 3–6 months due to dust, pollen, and hard water. Pennsylvania homes typically benefit from 2–4 cleanings per year. Our Membership plans include scheduled cleanings so you never have to think about it.

Question 3

Can you remove hard water stains from windows?

Accepted Answer

Yes. We use professional-grade mineral deposit removers and polishing compounds to eliminate hard water staining. Severe cases may require a dedicated hard water treatment service, which we can quote separately.

Question 4

Do you clean skylights and high windows?

Accepted Answer

Absolutely. We are fully equipped with water-fed poles, extension ladders, and safety harnesses to reach skylights, second-story, and multi-story windows safely.

Question 5

What is your streak-free guarantee?

Accepted Answer

If any window has streaks or spots after we leave, call us within 48 hours and we will return to re-clean it at no charge. Your satisfaction is guaranteed.

Question 6

Do you clean window screens?

Accepted Answer

Yes. Screen cleaning is available as an add-on or as a standalone service. We remove, clean, and reinstall every screen. Screens trap dust and pollen that block light — clean screens make a noticeable difference.

Question 7

What surfaces can you pressure wash?

Accepted Answer

We pressure wash driveways, sidewalks, patios, pool decks, parking lots, fences, retaining walls, and commercial building exteriors. For delicate surfaces like painted wood, stucco, or vinyl siding, we use soft washing instead.

Question 8

What is the difference between pressure washing and soft washing?

Accepted Answer

Pressure washing uses high-pressure water to blast away grime from hard surfaces like concrete and brick. Soft washing uses low pressure combined with biodegradable cleaning solutions to safely clean delicate surfaces — painted wood, stucco, vinyl siding, roofs — without risk of damage.

Question 9

How long does a driveway pressure washing take?

Accepted Answer

A standard residential driveway typically takes 1–2 hours. Larger driveways, parking areas, or surfaces with heavy staining may take longer. We provide accurate time estimates when we quote your job.

Question 10

Will pressure washing damage my concrete or pavers?

Accepted Answer

When done correctly, pressure washing is safe for concrete and pavers. We use the appropriate pressure settings and techniques for each surface type. Improper DIY pressure washing can cause etching — our professionals know exactly how to avoid it.

Question 11

Do you offer recurring pressure washing for HOA communities?

Accepted Answer

Yes. HOA community contracts are one of our specialties. We offer monthly, quarterly, and annual recurring programs for common areas, sidewalks, parking lots, and building exteriors. Contact us for a custom community quote.

Question 12

Why does solar panel cleaning matter?

Accepted Answer

Dust, pollen, bird droppings, and mineral deposits can reduce solar panel efficiency by 15–30%. Regular cleaning restores maximum energy output and protects your investment. In Arizona's dusty climate, panels can lose efficiency quickly between cleanings.

Question 13

How often should solar panels be cleaned?

Accepted Answer

In Arizona, we recommend every 2–4 months due to heavy dust accumulation. In Pennsylvania, 2–3 times per year is typically sufficient. Our Membership plans include scheduled solar panel cleanings.

Question 14

Will cleaning void my solar panel warranty?

Accepted Answer

No. We use only manufacturer-approved, warranty-safe cleaning methods — deionized water and soft brushes. We never use harsh chemicals or abrasive materials that could damage panels or void warranties.

Question 15

Do you clean ground-mounted and rooftop solar panels?

Accepted Answer

Yes. We clean both rooftop and ground-mounted solar arrays. Our technicians are trained in safe roof access and use appropriate safety equipment for all rooftop work.

Question 16

Can I clean my solar panels myself?

Accepted Answer

While possible, DIY cleaning risks scratching panels with improper materials, using tap water that leaves mineral deposits, or causing roof damage. Professional cleaning ensures the best results without risk to your equipment or warranty.

Question 17

How often should gutters be cleaned?

Accepted Answer

Most homes need gutter cleaning 1–2 times per year — typically in late spring and late fall. Homes with heavy tree coverage may need quarterly cleaning. Clogged gutters cause foundation damage, fascia rot, and basement flooding.

Question 18

What does gutter cleaning include?

Accepted Answer

We remove all debris from gutters and flush downspouts to ensure proper drainage. We also inspect for damage, sagging, or improper pitch and report any issues to you. We can photograph the gutters before and after on request.

Question 19

Do you offer gutter cleaning for commercial properties?

Accepted Answer

Yes. We service commercial buildings, apartment complexes, HOA communities, and multi-unit properties. We offer recurring maintenance contracts to keep your gutters clear year-round.

Question 20

Can you clean gutters on a two-story or three-story home?

Accepted Answer

Yes. We are fully equipped with ladders and safety equipment for multi-story homes. No job is too high — we handle everything safely and professionally.

Question 21

Do you install gutter guards?

Accepted Answer

We focus on cleaning rather than installation. However, we are happy to recommend reputable gutter guard installers in your area if you're interested in reducing future maintenance.

Question 22

What is the Demigod Membership program?

Accepted Answer

Our Membership program gives homeowners priority scheduling, exclusive service discounts (5%–20% depending on tier), and a dedicated account in our Customer Portal. Memberships are completely FREE — there is no monthly fee. Your card on file is only charged when services are completed.

Question 23

Is there a monthly fee for membership?

Accepted Answer

No. All membership tiers — Titan, Olympian, Ascension, and Elysium — are completely free. There is no subscription, no monthly charge, and no hidden fees. Your card is only used to pay for completed services.

Question 24

What are the membership tiers?

Accepted Answer

We offer four tiers: Titan (5% discount), Olympian (10% discount), Ascension (15% discount), and Elysium (20% discount). Higher tiers unlock greater savings on every service. You can upgrade at any time from your Customer Portal.

Question 25

Why do I need a card on file to activate membership?

Accepted Answer

A card on file is required to activate your membership so we can process payment after each completed service. Your card is never charged a membership fee — only for actual services rendered.

Question 26

Can I upgrade my membership tier?

Accepted Answer

Yes. You can upgrade your membership tier at any time from your Customer Portal. Upgrades take effect immediately and your new discount applies to all future services.

Question 27

How do I cancel my membership?

Accepted Answer

You can cancel your membership at any time from your Customer Portal or by contacting us directly. There are no cancellation fees.

Question 28

How do I schedule a service?

Accepted Answer

You can request a quote and schedule service by calling us at (862) 266-3886, using the contact form on our website, or through your Customer Portal if you are a member. We typically respond within a few hours.

Question 29

How far in advance should I book?

Accepted Answer

We recommend booking 1–2 weeks in advance for standard residential services. For large commercial jobs or HOA community work, 2–4 weeks notice is ideal. We do our best to accommodate urgent requests when availability allows.

Question 30

What areas do you serve?

Accepted Answer

We serve Northern Arizona (Sedona, Flagstaff, Prescott, and surrounding areas) and the Pocono Mountains / Delaware Water Gap region of Pennsylvania and New Jersey (Milford PA, Stroudsburg PA, Port Jervis NY, and surrounding areas).

Question 31

Do you offer same-day or emergency service?

Accepted Answer

We do our best to accommodate urgent requests based on technician availability. Call us directly at (862) 266-3886 for same-day availability.

Question 32

What happens if it rains on my scheduled service day?

Accepted Answer

Light rain does not affect most exterior cleaning services. For window cleaning, we may reschedule if heavy rain is expected, as it can affect the final result. We will contact you in advance if weather requires rescheduling.

Question 33

How does payment work?

Accepted Answer

For members, payment is processed automatically via your card on file after each service is completed. For non-members, we accept all major credit cards, debit cards, and ACH bank transfers. Payment is due upon service completion.

Question 34

Is my payment information secure?

Accepted Answer

Yes. All payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor. We never store your full card number — only a secure token provided by Stripe.

Question 35

Do you charge my card before the service is completed?

Accepted Answer

No. Your card is only charged after the service has been completed to your satisfaction. We do not charge deposits or pre-authorizations for standard residential services.

Question 36

Can I get a receipt or invoice?

Accepted Answer

Yes. Receipts are emailed automatically after each payment. Members can also view and download all invoices from their Customer Portal under the Documents section.

Question 37

Do you offer financing or payment plans?

Accepted Answer

For large commercial projects, we can discuss payment terms. Contact us directly to discuss options for your project.

Question 38

What is the Customer Portal?

Accepted Answer

The Customer Portal is a secure online dashboard available to all Demigod members. It lets you manage your membership, view service history, track active jobs, manage your properties, view and download documents, and update your payment method.

Question 39

How do I access the Customer Portal?

Accepted Answer

Visit demigodpros.com/portal/login and sign in with your email and password. If you don't have an account yet, you can sign up at demigodpros.com/portal/signup.

Question 40

Can I manage multiple properties in the portal?

Accepted Answer

Yes. The portal supports multiple properties under a single account. You can add, edit, and switch between properties, and each property has its own health dashboard and service history.

Question 41

What is the Property Health Dashboard?

Accepted Answer

The Property Health Dashboard shows you the maintenance status of each service category for your property — Windows, Solar Panels, Gutters, House Exterior, and Concrete. It tracks when each service was last completed and when it's next due, giving you a health score from 0–100.

Question 42

I forgot my password. How do I reset it?

Accepted Answer

Click "Forgot Password" on the login page and enter your email address. You will receive a password reset link within a few minutes. Check your spam folder if you don't see it.

Question 43

Do you service commercial properties?

Accepted Answer

Yes. We service office buildings, retail centers, restaurants, hotels, apartment complexes, HOA communities, and industrial facilities. Commercial services include window cleaning, pressure washing, soft washing, gutter cleaning, and solar panel cleaning.

Question 44

Do you offer recurring commercial maintenance contracts?

Accepted Answer

Yes. Recurring maintenance contracts are available for commercial properties and HOA communities. We offer monthly, quarterly, bi-annual, and annual programs. Contact us for a custom quote.

Question 45

Can you work around our business hours?

Accepted Answer

Yes. We offer early morning, evening, and weekend scheduling for commercial clients to minimize disruption to your business operations.

Question 46

Do you provide certificates of insurance for commercial jobs?

Accepted Answer

Yes. We carry full general liability and workers' compensation insurance and can provide certificates of insurance upon request for any commercial project.

Question 47

What residential services do you offer?

Accepted Answer

We offer window cleaning, screen cleaning, pressure washing, soft washing, house washing, roof cleaning, gutter cleaning, deck and patio cleaning, and solar panel cleaning for residential homes.

Question 48

Do you offer bundle packages for multiple services?

Accepted Answer

Yes. Bundling multiple services in a single visit saves you money on labor and travel. Ask about our popular Window + Gutter or Window + Solar Panel cleaning bundles.

Question 49

Do I need to be home during the service?

Accepted Answer

Not necessarily. For exterior-only services, you do not need to be present as long as we have access to the property. For interior window cleaning, someone must be home. You can provide gate codes and access instructions in your Customer Portal.

Question 50

Do you offer first-time customer discounts?

Accepted Answer

Yes. Use promo code SQUEAKYCLEAN for 10% off your first service. Members also receive ongoing discounts of 5%–20% on every service.

Question 51

Are you fully insured?

Accepted Answer

Yes. Demigod Professional Cleaning Services carries full general liability insurance and workers' compensation coverage. You are fully protected in the unlikely event of any property damage or injury during a service.

Question 52

Are your technicians background-checked?

Accepted Answer

Yes. All Demigod technicians undergo thorough background checks before joining our team. We take the trust you place in us by allowing us onto your property very seriously.

Question 53

Can I see proof of insurance before booking?

Accepted Answer

Absolutely. We are happy to provide a certificate of insurance upon request. Contact us at (862) 266-3886 or through our website.

Question 54

What is your satisfaction guarantee?

Accepted Answer

We stand behind every job 100%. If you are not completely satisfied with any aspect of our work, contact us within 48 hours and we will return to make it right at no charge.

Question 55

What if something is damaged during a service?

Accepted Answer

In the rare event of property damage, our insurance covers it. Contact us immediately and we will handle the claim process promptly and professionally.

Question 56

Do you offer any service warranties?

Accepted Answer

Window cleaning results are guaranteed streak-free. Solar panel cleaning is performed using warranty-safe methods. For other services, we guarantee the quality of our work and will re-clean any area that does not meet our standards.

Question 57

How do you ensure technician safety on rooftops and high windows?

Accepted Answer

All technicians are trained in ladder safety, fall protection, and OSHA-compliant work practices. We use appropriate safety harnesses, anchor points, and equipment for all elevated work.

Question 58

Are your cleaning products safe for pets and children?

Accepted Answer

Yes. We use biodegradable, eco-friendly cleaning solutions that are safe for people, pets, and plants once dry. We will let you know if any area needs to remain off-limits during or immediately after treatment.

Question 59

Do you use environmentally safe products?

Accepted Answer

Yes. We are committed to using biodegradable, phosphate-free, and eco-friendly cleaning solutions wherever possible. We minimize water waste and properly dispose of all cleaning materials.

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